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Pay found in job post
Retrieved from the description.
Base pay range
$16.00/hr - $17.00/hr
Urbanex Pest Control is one of the fastest growing Pest Control companies in the United States - and we need awesome people like yourself to take care of our customers and help us grow! We are looking for people who are passionate about building relationships, pay attention to every detail, and are obsessed with solving problems. If you are looking for a fast-paced environment with tons of advancement opportunity, please apply today!
Why Consider Us?
Pay range of $16.00 - $17.00/hour plus weekly bonus opportunities
Health, vision, and dental insurance with generous company contribution
Annual reviews and merit-based pay increases
Paid vacation, holiday, and special day off opportunities (you get a paid day off for your birthday!)
A clear career path and opportunity for advancement
Professional development opportunities
OverviewRetention Agents are responsible for making outbound phone calls and responding to emails from customers who indicate their desire to cancel their account. Agents must partner with team members to create a solution that meets the customers' needs and aligns with company goals. Retention Agents must be empathetic, think strategically, and have a strong desire to solve customer problems. It is essential to work effectively as part of a team in collaboration with customer service, sales, and operations. Retention Agents must understand why the customer is requesting to cancel their account and work directly with Retention Specialists to solve the customer's problem, and thus result in the customer maintaining their service. Each Retention Agent must work to de-escalate customer issues and assist the team with issue resolution.
Responsibilities
Ask probing questions to understand the customer's needs.
Partner with Retention Specialists to offer retention options to the customer and prevent attrition.
Provide thorough notes on cancellation reasons, retention strategy, and any other services or actions mutually agreed upon.
Educate customers and set proper expectations.
Communicate and coordinate with internal departments to resolve issues.
Exercise patience and understanding when a customer is frustrated.
Demonstrate extraordinary interpersonal skills with the ability to quickly establish rapport with the customer.
Create a positive customer experience by taking responsibility for finding a resolution for the customer.
Utilize software to update customer accounts, schedule services, and make changes as necessary with attention to detail.
Maintain a high focus on achieving the targets established by management.
Other duties as assigned.
Qualifications
High school diploma or equivalent.
Minimum of 2 years' experience in a customer facing position, preferably in a sales or retention role.
Previous experience with PestRoutes is a plus
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Consumer Services
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